AI · 2024

AI Support Chatbot

Context-aware GPT/Claude support assistant embedded into a SaaS product with RAG over docs and tickets.

AI Support Chatbot — AI project for a b2b saas

The challenge

A growing support queue with repetitive questions and slow first-response times.

What we built

RAG pipeline over help-centre docs and past tickets, with escalation to humans and analytics on unanswered questions.

Results

First response < 5 seconds
58% tickets deflected
CSAT up 12 points

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